Ch 2, Communicating and working in teams.

external image vnd.ms-powerpoint.png ch02.ppt
Learning Objectives


1. Highlight the advantages and dysfunctions of working in teams


- Advantages:
  • increased information
  • increased diversity of views
  • creativity
  • increased acceptance of solution
  • higher performance
  • loyalty
-dysfunctions:
  • cost
  • grouthink
  • hidden agendas
  • free riders

2. Identify eight guidelines for successful collaborative writing
  • select members carefully
  • agree on project goals
  • take time to bond
  • clarify individual responsibilities
  • set clear processes
  • avoid group writing
  • ensure compatibility
  • check progress often


3. Explain how wiki technology can help teams collaborate
websites more control , more flexibil , you can say yourc opinion without fair
take lees time, non expensive...


4. Explain how group dynamics can affect team effectiveness

-rules that team members assume
-face of team development
-success in resolving conflict
-success in overcoming resistance


5. Discuss the role of etiquette in team settings, both in the workplace and in social settings

etiquette help the team members to communicate in a polite way, so that they can share and regard the proposal reviews , to play the role of one team to make one optimal dicision.


6. Describe how meeting technologies can help participants communicate more successfully
-it offer a blinding method in which you can give your opinion
Without being identified personality, so that you can say it frankly all.
-it is inexpensive method
-it save time
-more comfortable


7. Describe the listening process and explain how good listeners overcome barriers at each stage of the process
its benefits:
-strengthen relationships
-facilitate the message delivery
-highlight opportunities
-build trust
-enhance performance


8. Clarify the importance of nonverbal communication and briefly describe six categories of nonverbal expression

-it convey the information effeciently
-complete verbal communication
-reveal the truth
categories:
-note facial expressions
-gestures

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